Commercially available systems - The ROI of an Analyst Relationship Management System (part two)

This is the second in a series of posts that will explore the resources required and the advantages gained in using a formal analyst relationship management (ARM) system.  In this post we look at some of the commercially available products.  Upcoming posts will suggest some best practices in using a system, and look at the [...]

Definition and basic characteristics - The ROI of Analyst Relationship Management Systems (part one)

This is the first in a series of posts that will explore the resources required and the advantages gained in using a formal analyst relationship management (ARM) system.  In this post we will look at the characteristics of a good system.  In future posts we will review some of the commercially available products, suggest some [...]

You need a strong ARM to help you lift your AR program

Managing relationships with your IT Industry Analysts is not unlike salespeople managing their customer relationships. Therefore it is surprising that so many AR teams do not employ a CRM-style system tailored to analysts. An Analyst Relationship Manager (ARM) system can greatly improve group collaboration and efficiency while maintaining a corporate history of analyst interactions. A [...]

Tekrati – a go-to source for news and information about the analysts

Last week Dave Eckert and I sat down with Barbara French for lunch at Buck’s, the renowned hangout of VCs and digerati. It’s always a pleasure to chat with someone knowledgeable and opinionated about the IT analyst industry and analyst relations. The conversation ranged from industry gossip to AR best practices to the small but [...]

New Newbie’s Guide to Twitter

Tip o’ hat to Forrester analyst and prolific blogger Jeremiah Owyang for the tip about The Newbie’s Guide to Twitter. Of course, he tweeted it and because I follow him I saw it.
 
If you have not checked into microblogging yet, playing with Twitter is not a bad idea.  I’m starting to use it as a research tool and [...]

A nifty free utility for capturing bits and pieces of content from the web

The free HP utility Smart Web Print gets a thumbs up from The Mossberg Solution by way of the Wall Street Journal. From the article:  
 
“Some people try to organize Web research by opening Microsoft Word documents alongside their browsers. They copy and paste data from sites into the documents, but this is usually a messy process that traps [...]