Gartner analyst gets grumpy in Twitter for a good reason

french-caldwell-being-a-little-testy-v-3Recently Gartner Research VP French Caldwell (bio, blog, Twitter) grumbled a little bit in Twitter about poor AR practices by vendors he covers in the Magic Quadrant for Enterprise Governance, Risk and Compliance Platforms

This little tid-bit illustrates that analysts expect vendors to proactively reach out to them (for more background see SageCircle’s Hierarchy of Analyst Needs). If a vendor does not actively brief the analyst, then in the analyst’s mind the vendor gets what they deserve, whether a poor rating in research or even dropped all together from a research report. This research downgrade could have a direct impact on lead generation and sales as technology buyers (aka end users, typically IT managers for Gartner) often ignore vendors not ranked well in Magic Quadrants or other research. This is especially true when a competitor’s sales representative brings the vendor’s downgrade to the attention of a prospect.

Another point this incident illustrates is that analysts are using social media to discuss their research agenda and make their displeasure about vendor performance known. Vendors that are not monitoring analyst commentary in tweets or blog posts could be missing important data points.

SageCircle Technique:

  • AR programs need to use a mix of interactions throughout the year to maintain top-of-mind presence with the analysts and ensure they are up-to-date on the vendor’s capabilities and differentiation
  • AR programs should have an active plan for influencing all recurring signature research such as Gartner Magic Quadrants or Forrester Waves
  • AR programs need to monitor analyst commentary in social media. This will not necessarily require significant work as the volume of analyst blogs and tweets is still relatively small for any particular market

Bottom Line: While vendor executives like to complain that the analysts need to “do their jobs” by proactively reaching out to request updates, the reality is that vendors need to be the ones doing the outreach.

Question: AR programs – If you are on a Magic Quadrant or Forrester Wave, why do you not periodically brief the analyst?

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