At yesterday’s workshop “Launching an AR-Sales Partnership Program” we had an interesting question about the use of non-live training for sales representatives. The workshop participant asked how to go about getting feedback. Feedback, comments, and student reactions can often help you tailor your training or understand areas that could be improved. Of course this would also apply to any other recorded, web-based, or portal training or information that the AR team wants to deliver.
There are two easy-to-implement approaches to this problem. Perhaps the simplest solution is to create an email address such as: AR@company.com. You can direct sales (or others who listen to recorded training) to use this team address for questions, comments, and requests for information. You can then put this at the end of any recorded training (e.g., MP3s) or add it to content you deliver via web streaming. SageCircle has even created a specific space in its recorded training for sales representatives where we can insert a “For more information” comment that is tailored to your team.
Alternatively you can use technologies such as blogs or wikis for posting the recorded training, which provide a (more…)