In an example of how social media can turn the tables in the analyst ecosystem, Sam Lawrence (bio, Jive blog, Twitter), the esteemed Chief Marketing Officer for Jive Software (enterprise collaboration software), in his personal blog Go Big Always gives Forrester a B and Gartner a C- in Gartner and Forrester’s Report Card (so far). Sam evaluated the firms’ coverage of his market, client service and amount of attention paid by analysts. Well worth the read.
What makes Sam’s post so interesting is that he is in essence commenting about the analysts in a manner similar to what analysts do with vendors, especially in those brief news flashes analysts put out. It is important to note that Sam is not expressing sour grapes over a poor showing in some piece of research. Rather, Sam is making a fair evaluation of analysts’ approaches to his market and the client value delivered for the recent contracts. He provides a sort of ROI report card.
I am sure that some AR old timers are thinking “Is this guy nuts!?! He is going to get pounded by the analysts in retaliation!” Frankly, I don’t think that will be the case as the vast majority of analysts are ethical. In fact, Forrester’s Josh Bernoff (bio, blog, Twitter) has already responded positively to the post. I bet that other analysts covering social media will start requesting briefings from Jive once they read this post. Oh, BTW, I’ll make sure they know about this post.
It will be interesting to see if other vendors follow in Sam’s steps and start commenting on the firms and analyst research methodologies. If nothing else, more blog entries like this might help the firms focus on client service, an area that too many vendors grumble about in private… a lot.
Follow up at 8:10 am PT, 3/18/08
Follow up at 11:05 am PT, 3/18/08
In a couple of Twitter tweets, Forrester’s Jeremiah Owyang also demonstrates the right stuff. This is no surprise as Jeremiah is one of the leading advocates for social media. BTW, Jeremiah is in NYC today so he is fitting this into a busy day while mobile.
Bottom Line: Social media is providing the analyst ecosystem with a platform for a public conversation with the analysts on issues beyond research. Sam Lawrence’s grading of Forrester and Gartner is actually quite valuable for the firms, even if it stings a little today, because it points out areas that they can improve leading to a better product. Rather than get angry – or scared — about the post, the firms should embrace Sam’s comments.
Question: AR teams – Have you considered grading the analysts in a public forum? If you did not follow through, what stopped you? Analysts – What do you think of Sam’s post?
Are you thinking about experimenting with social media? SageCircle can Help – Social media represents new opportunities and challenges to AR teams. SageCircle can help AR teams by:
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- Playing the role of analyst in social media experiments and providing critiques of how the experiment went
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Call 650-274-8309 or e-mail info (at) sagecircle dot com for more information. Also follow Carter’s commentary www.twitter.com/carterlusher to get a feel for how information is now being transmitted using micro-blogging.
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