• Recent Posts: Influencer Relations

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    We used 18,777 data points from the Analyst Attitude Survey to compare the two leading awards for analyst relations teams. Although we found that KCG‘s awards are more useful than the IIAR‘s, both primarily reflect corporate performance rather than that of the AR teams. As a result, there’s very little that AR teams can do better or worse in these […]

    Netscout continues unwise Gartner suit

    Netscout continues unwise Gartner suit

    Netscout and Gartner have scheduled their trial for next July. The case stands little chance of improving Netscout’s value. It does, however, risk harming the reputation of both analyst firms and analyst relations professionals. Over the last weeks, pressure has mounted on Netscout’s lawyers. Netscout claims Gartner’s Magic Quadrant harmed its enterprise sales and that the truth of Gartner’s statements […]

    Is this how the Quadrant lost its Magic?

    Is this how the Quadrant lost its Magic?

    Gartner’s Magic Quadrant is the most influential non-financial business research document. In the late 1980s, it was a quick and dirty stalking horse to provoke discussions. Today it is an extensive and yet highly limited process, based on the quantification of opinions which are highly qualitative. The early evolution of the MQ tells us a lot about the challenge of industry […]

    Saying farewell to David Bradshaw

    Saying farewell to David Bradshaw

    A funeral and celebration for David Bradshaw (shown left in this 2000 Ovum awayday photo, arm raised, with me and other colleagues) is to take place at West Norwood Crematorium, London SE27 at 2.45pm on Tuesday 23rd August and after at the Amba Hotel above London’s Charing Cross Station, on the Strand. David considered that that Ovum in that incarnation was […]

    David Bradshaw 1953-2016

    David Bradshaw 1953-2016

    David Bradshaw, one of the colleagues I worked with during my time as an analyst at Ovum, died on August 11. He led Cloud research in Europe for IDC, whose statement is below. David played a unique role at Ovum, bridging its telecoms and IT groups in the late 1990s by looking at computer-telecoms integration areas like CRM, which I […]

Gartner relaunches Office of Ombudsman presence on web

After at least 23 months of total inactivity and rare activity before that, Gartner’s Ombudsman Nancy Erskine (Twitter, blog) has relaunched the webpage and blog associated with the Office of the Ombudsman.  Welcome back! It will be interesting to see if there will be a reasonable stream of new posts (e.g., two or three per month) or whether the volume dries up quickly.

Comments are turned on, so I encourage you to visit the blog and throw in your two cents. The first two real topics are interesting ones so this might be a good time to experiment with leaving a probing question to a post to see how the Ombudsman reacts.

—- text from Gartner’s email —- 

We are excited to announce a new look and feel for the gartner.com Office of the Ombudsman site.  These enhancements directly reflect our desire to provide a user-friendly experience with timely, relevant content.

We have made specific updates to the following areas:

The Ombudsman Blog will now provide (at least) weekly posts by Nancy Erskine, GVP. Nancy will share her views on the issues addressed regularly by the Office of the Ombudsman.

The Guiding Principles now include updated content and are categorized by sections including Brand Protection, Vendor Issues and Consulting.

The site now provides content in a streamlined format, with frequent updates and actionable information shared via the Blog.

We encourage you to visit the Ombudsman site.  If you would like to give feedback/suggestions, please send them to ombudsman@gartner.com.

One Response

  1. Bring it on, Carter! Your comments are welcome any time. Nancy

Comments are closed.

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