• Recent Posts: Influencer Relations

    Is this how the Quadrant lost its Magic?

    Is this how the Quadrant lost its Magic?

    Gartner’s Magic Quadrant is the most influential non-financial business research document. In the late 1980s, it was a quick and dirty stalking horse to provoke discussions. Today it is an extensive and yet highly limited process, based on the quantification of opinions which are highly qualitative. The early evolution of the MQ tells us a lot about the challenge of industry […]

    Saying farewell to David Bradshaw

    Saying farewell to David Bradshaw

    A funeral and celebration for David Bradshaw (shown left in this 2000 Ovum awayday photo, arm raised, with me and other colleagues) is to take place at West Norwood Crematorium, London SE27 at 2.45pm on Tuesday 23rd August and after at the Amba Hotel above London’s Charing Cross Station, on the Strand. David considered that that Ovum in that incarnation was […]

    David Bradshaw 1953-2016

    David Bradshaw 1953-2016

    David Bradshaw, one of the colleagues I worked with during my time as an analyst at Ovum, died on August 11. He led Cloud research in Europe for IDC, whose statement is below. David played a unique role at Ovum, bridging its telecoms and IT groups in the late 1990s by looking at computer-telecoms integration areas like CRM, which I […]

    AR managers are failing with consulting firms

    AR managers are failing with consulting firms

    Reflecting the paradoxical position of many clients, Kea’s Analyst Attitude Survey also goes to a wide range of consultants who play similar roles to analysts and are often employed by analyst firms. The responses to the current survey show that consultants are generally much less happy with their relationships with AR teams than analysts are. The paradox is that as […]

    Fersht: some IIAR award-winners “just tick the boxes”

    Fersht: some IIAR award-winners “just tick the boxes”

    Some of the firms mentioned by the IIAR’s analyst team awards fall short of excellence. That’s the verdict of several hundred analysts who took our Analyst Attitude Survey, and of the CEO of one of the top analyst firms. Phil Fersht left the comment below on our criticism of the IIAR awards. We thought we’d reprint it together with the […]

AR’s evolution from a cost center to something more akin to a strategic profit center

icon-dollar-euro.jpgIn the past few months, SageCircle has seen increased interest in how AR can support sales and set up an effective measurement program that focuses on outcomes (e.g., impact on revenues) rather than activities (e.g., number of briefings in a month). The convergence of interest in measurement and in supporting sales makes sense given that AR programs that have accomplished their first strategic AR objective – “Shape Market Perception to Generate Leads” – are now focusing on “Arming Sales to Close Business.”  Supporting sales and tracking analyst revenue impact is the process that elevates AR from a cost center to something approaching a profit center.

How can AR best support sales in a practical fashion given constrained resources and also measure its impact on the company’s revenues? While there are no easy answers to these questions, SageCircle’s AR-Sales Partnership best practices have the information and tools needed to plan and execute a program that enhances AR’s ability to support sales and generate revenue-impact metrics.

SageCircle Technique:

  • Review your current metrics program to determine whether they are more activity based or outcomes based
  • Launch an AR-Sales Partnership program with one goal being the capture of analyst/AR revenue impact data

Bottom Line: The increased interest in AR sales support and top-line results measurement represents an important evolution for AR practitioners.  AR’s drive to attain a strategic goal (revenues) and willingness to assume accountability for meeting metrics looks beyond mere counting of research and quote mentions.  AR is working to become a critical company resource-a tool for driving sales.

Question: What metrics do you use about AR performance? Do they include impact on sales? If so, how do you capture the sales deals influenced by industry analysts?

Are you intrigued by the idea of a strategic and practical AR-Sales Partnership program? SageCircle can help. Our strategists can:

Assist AR and sales teams develop an effective and practical AR-Sales Partnership program

Conduct targeted and succinct training for sales teams that provides only the critical skills and knowledge needed – not “nice to know” info that is not relevant to busy sales reps

Act as a “life line” when on-demand advice is needed on a critical sales deal that is being negatively impacted

Leveraging our research and experience as AR managers working with sales, we have a library of content, training and services that help vendor sales teams use positive commentary or mitigate negative commentary

To learn more contact us at info [at] sagecircle dot com or 650-274-8309.

2 Responses

  1. I am in the process of a sales AR partnership program – and have already delivered some good AR sales webcasts internally to my sales teams – some sales folks “get it “and some do not. What recommendations do you have along this text you wrote in the blog……Conduct targeted and succinct training for sales teams that provides only the critical skills and knowledge needed – not “nice to know” info that is not relevant to busy sales reps

  2. […] BTW, you do have formal AR-Sales Partnership Program in place, don’t you? If not, please give SageCircle a call at 503-636-1500 to learn how our portfolio of training, advice, tools and reference material can help you set up an AR-Sales Partnership Program that will help transform AR from a cost center to a profit center. […]

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