• Recent Posts: Influencer Relations

    Saying farewell to David Bradshaw

    Saying farewell to David Bradshaw

    A funeral and celebration for David Bradshaw (shown left in this 2000 Ovum awayday photo, arm raised, with me and other colleagues) is to take place at West Norwood Crematorium, London SE27 at 2.45pm on Tuesday 23rd August and after at the Amba Hotel above London’s Charing Cross Station, on the Strand. David considered that that Ovum in that incarnation was […]

    David Bradshaw 1953-2016

    David Bradshaw 1953-2016

    David Bradshaw, one of the colleagues I worked with during my time as an analyst at Ovum, died on August 11. He led Cloud research in Europe for IDC, whose statement is below. David played a unique role at Ovum, bridging its telecoms and IT groups in the late 1990s by looking at computer-telecoms integration areas like CRM, which I […]

    AR managers are failing with consulting firms

    AR managers are failing with consulting firms

    Reflecting the paradoxical position of many clients, Kea’s Analyst Attitude Survey also goes to a wide range of consultants who play similar roles to analysts and are often employed by analyst firms. The responses to the current survey show that consultants are generally much less happy with their relationships with AR teams than analysts are. The paradox is that as […]

    Fersht: some IIAR award-winners “just tick the boxes”

    Fersht: some IIAR award-winners “just tick the boxes”

    Some of the firms mentioned by the IIAR’s analyst team awards fall short of excellence. That’s the verdict of several hundred analysts who took our Analyst Attitude Survey, and of the CEO of one of the top analyst firms. Phil Fersht left the comment below on our criticism of the IIAR awards. We thought we’d reprint it together with the […]

    Do the IIAR awards simply reward large firms?

    Do the IIAR awards simply reward large firms?

    The 2016 Institute for Industry Analyst Relations’ awards seem to be rewarding firms for the scale of their analyst relations, rather than their quality. In a blog post on July 6th, the IIAR awarded IBM the status of best analyst relations teams, with Cisco, Dell and HP as runners-up. Together with Microsoft, which outsources much of its analyst relations to […]

How third parties can help with data collection

AR Metrics & MeasurementAs was mentioned in Out-tasking AR Activities, measurement work is a prime candidate for out-tasking. There are various firms that can assist AR programs with measurement program design, gathering, and analyzing data. Some examples include: 

Measurement program designSageCircle has proven intellectual property and templates to help AR teams set up practical and effective measurement programs.

ARchitectTM ARinsights‘ collaborative application and integrated database makes data collection, querying, and reporting easy. AR practitioners can accomplish in seconds what used to take hours of manual effort. SageCircle strategists are experts in how to leverage ARchitect as part of a measurement program.

Spoken Word Audits A variety of firms provide services which are similar to SageCircle’s suggested technique for Spoken Word Audits. The Spoken Word Audit uncovers what analysts are saying about your products/services to end-users during one-on-one inquires so you can gauge how well the analysts understand your messaging and market positioning.  It is also a tool to learn what they see as your strengths, weaknesses, and opportunities vis-à-vis competitors.  The Spoken Word Audit Program also includes performing analyst surveys at regular intervals to track and report on an AR program’s performance over time. SageCircle strategists can provide background and tools on this technique if you want to do them in-house or discuss the firms that offer this service.

Written Word Audit – A variety of firms offer Written Word Audit services. Written Word Audits measure analyst perceptions of your company relative to competitors as expressed through their written communications such as research, publications, or published quotes.  These are analyzed using three key factors-exposure, focus and perception-to determine relevance and net impact of the written word.  The Written Word Audit Program also includes performing analyst surveys at regular intervals to track and report on an AR program’s performance over time. SageCircle strategists can provide background and tools on this technique if you want to do them in-house or discuss the firms that offer this service.

AR Strategic & Tactical Plan Builder Workshop – SageCircle’s intensive one or two-day workshop develops, prioritizes, and defines actionable and measurable AR goals, aligned with corporate goals, and focused on meaningful, measurable business results.  This workshop lays the groundwork for an extensive measurement plan.

Bottom Line: AR staff has to be ruthless about managing its time. If budget is available, labor-intensive activities like gathering data for measurement programs should be turned over to contractors or your PR firm. However, monitoring and supervising these outside resources is a critical success factor for out-tasking and should be part of the overall AR plan.

Question: Have you out-tasked measurement data collection? If so, what do you think of your third party service provider?

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