• Recent Posts: Influencer Relations

    Saying farewell to David Bradshaw

    Saying farewell to David Bradshaw

    A funeral and celebration for David Bradshaw (shown left in this 2000 Ovum awayday photo, arm raised, with me and other colleagues) is to take place at West Norwood Crematorium, London SE27 at 2.45pm on Tuesday 23rd August and after at the Amba Hotel above London’s Charing Cross Station, on the Strand. David considered that that Ovum in that incarnation was […]

    David Bradshaw 1953-2016

    David Bradshaw 1953-2016

    David Bradshaw, one of the colleagues I worked with during my time as an analyst at Ovum, died on August 11. He led Cloud research in Europe for IDC, whose statement is below. David played a unique role at Ovum, bridging its telecoms and IT groups in the late 1990s by looking at computer-telecoms integration areas like CRM, which I […]

    AR managers are failing with consulting firms

    AR managers are failing with consulting firms

    Reflecting the paradoxical position of many clients, Kea’s Analyst Attitude Survey also goes to a wide range of consultants who play similar roles to analysts and are often employed by analyst firms. The responses to the current survey show that consultants are generally much less happy with their relationships with AR teams than analysts are. The paradox is that as […]

    Fersht: some IIAR award-winners “just tick the boxes”

    Fersht: some IIAR award-winners “just tick the boxes”

    Some of the firms mentioned by the IIAR’s analyst team awards fall short of excellence. That’s the verdict of several hundred analysts who took our Analyst Attitude Survey, and of the CEO of one of the top analyst firms. Phil Fersht left the comment below on our criticism of the IIAR awards. We thought we’d reprint it together with the […]

    Do the IIAR awards simply reward large firms?

    Do the IIAR awards simply reward large firms?

    The 2016 Institute for Industry Analyst Relations’ awards seem to be rewarding firms for the scale of their analyst relations, rather than their quality. In a blog post on July 6th, the IIAR awarded IBM the status of best analyst relations teams, with Cisco, Dell and HP as runners-up. Together with Microsoft, which outsources much of its analyst relations to […]

When calculating impact sales impact, remember analysts impact multiple vendors on the same deal

AR Metrics & MeasurementThere are many examples of analyst impact on specific sales opportunities. It is important to note that most examples show the impact on only two vendors: the focus of the example and their competitor in the deal.  The example usually demonstrates a vendor that lost a deal through negative analyst commentary as contrasted to the vendor that benefited from that commentary. 

This is an important point that is easily overlooked. Analyst relations (AR) teams that are gathering sales impact data should also consider gathering information about how analyst commentary impacted other vendors on the same deal. If vendor A was eliminated from a short list because of negative commentary, does that necessarily mean that the commentary was positive about one or more competing vendors on the same short list? Understanding how analyst commentary and advice impacts all the vendors in a sales deal can provide valuable “Ah Ha!”s that AR teams can pass on to their sales colleagues.

SageCircle Technique:

  • AR should broaden its analysis of how analysts impact sales deals to include impact on competitors
  • AR should incorporate its broader insights into its communications with sales management and sales representatives

Bottom Line: By developing a broader and deeper understanding of how analysts impact all the vendors on a short list, AR can develop valuable actionable advice of sales colleagues. This advice can then permit sales to have a competitive advantage in future sales cycles of a similar nature.

Question: When gathering sales impact data, do you focus on only the impact on your company or do you consider the impact on competitors?

 

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