• Recent Posts: Influencer Relations

    IDC overtakes HfS in 2017 global Analyst Firm Awards

    IDC overtakes HfS in 2017 global Analyst Firm Awards

    Gartner and Forrester’s leadership is no surprise, but this year IDC has won back third place in our annual Analyst Firm Awards, pushing HfS Research into a still-impressive fourth place. PAC and Ovum have also risen substantially this year, rounding out the top six. In last year’s awards, we saw that firms that could create business leads for their clients […]

    Analyst Value Survey shows deeper frustration with industry analysts

    Analyst Value Survey shows deeper frustration with industry analysts

    I’ve been in New York this week discussing the Analyst Value Survey with both Kea clients and industry analysts. The 2017 report will be available early in January, but the responses show that many users of analysts’ services are reaching out to more firms than before, and are gathering quite uneven value. Firstly, the good news is that many users […]

    Webinar: Survey shows new risks for analyst relations

    Webinar: Survey shows new risks for analyst relations

    A first glance at the Analyst Value Survey shows new risks emerging for analyst relations professionals. We’re hosting a webinar on November 30 to hear how leading AR professionals are responding to them, and what the best practice is for your analyst relations program. Three risks stand out massively. First, there a big gap between the firms that vendors think […]

    Vendors’ five key thoughts about analyst firms

    Vendors’ five key thoughts about analyst firms

    Five things stand out from vendors’ responses to a survey we conducted after our Analyst Relations roundtable at the English Speaking Union. Analysts (including analysts who call themselves consultants or advisors) are often thought to have bias, especially if most of their revenue comes from vendors. Sometimes the effort put into staying informed makes analysts seem very process-driven but less […]

    Join us for the Forum in San José on November 17

    Join us for the Forum in San José on November 17

    Should someone you know be at the year’s most important discussion on analyst relations? We’ll be at the free ARchitect User Forum 2016 in San José, CA, on November 17. Professionals from industry leaders will introduce the sessions: Lopez Research, Digital transformation; IBM, AR in large organizations; Cognizant, Managing analyst events;  Capgemini, AR knowledge management; Wipro, Intelligence-driven relationships; and ARinsights, AR […]

Integrating your ARM into your daily activities using an Outlook plug-in

icon-tools.jpgWe often hear AR teams complain about the difficulty getting full team participation in their Analyst Relationship Management (ARM) application.  It seems that some team members don’t appreciate the value or perhaps are not sufficiently trained.  When only part of the data is entered it limits the ability to generate metrics or encourage good collaboration.

Dave was speaking with the CTO of ARInsights the other day during one of the periodic calls we have with them about ways their product can more effectively manage an AR program.   The discussion was about their soon to be released Add-In for Outlook 2007.  Just as with the 2003 version this code helps to integrate their ARchitect product into the normal work day and automate data entry.

If you send an email to one or more analysts, even using blind carbons, the integration allows you to create an interaction and post the data directly into the ARM.  This makes tracking activity such as sending out quarterly earnings, press releases, or simple exchanges very easy.  You can also track your email threads automatically – allowing team members to know about activity with analysts you have in common.

Forward planning is critical for an effective AR program.  Integration between your Outlook calendar and ARchitect enables you to easily create future interactions, add then to your personal Outlook, log them to ARchitect, and display them on a calendar that is easily visible to all team members.  For managers this is a great way to review team resources and understand how to shift priorities to the most important activities.

The key to a good ARM is integrating it into the daily routine.  Teams need to establish simple and actionable standards that result in getting more value output from the ARM than the input effort.  When a process delivers high value it is much easier to gain full team participation.  Tools like this Outlook Add-In are one way to improve your processes.

SageCircle Technique:

  • Review the goals and processes of your AR program periodically to be sure you are properly focused
  • Consider how your tracking process can be simplified to encourage full team participation
  • Schedule a short time segment during each staff meeting to discuss your tracking and metrics
  • Plan an extended session at least once a year to review your overall tracking and metrics process with a goal of automation and increased efficiency.
  • Encourage team participation with a simple form of acknowledgement or reward.

Bottom Line: A well implemented Analyst Relationship Management System can produce more value that the effort required to input data and be the foundation for team collaboration.

Question: How do you measure the effectiveness of your analyst tracking?

SageCircle Clients will find more information about ARMs in the Online SageContent Library and may schedule an inquiry to discuss other ways to encourage team participation.

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