• Recent Posts: Influencer Relations

    Is this how the Quadrant lost its Magic?

    Is this how the Quadrant lost its Magic?

    Gartner’s Magic Quadrant is the most influential non-financial business research document. In the late 1980s, it was a quick and dirty stalking horse to provoke discussions. Today it is an extensive and yet highly limited process, based on the quantification of opinions which are highly qualitative. The early evolution of the MQ tells us a lot about the challenge of industry […]

    Saying farewell to David Bradshaw

    Saying farewell to David Bradshaw

    A funeral and celebration for David Bradshaw (shown left in this 2000 Ovum awayday photo, arm raised, with me and other colleagues) is to take place at West Norwood Crematorium, London SE27 at 2.45pm on Tuesday 23rd August and after at the Amba Hotel above London’s Charing Cross Station, on the Strand. David considered that that Ovum in that incarnation was […]

    David Bradshaw 1953-2016

    David Bradshaw 1953-2016

    David Bradshaw, one of the colleagues I worked with during my time as an analyst at Ovum, died on August 11. He led Cloud research in Europe for IDC, whose statement is below. David played a unique role at Ovum, bridging its telecoms and IT groups in the late 1990s by looking at computer-telecoms integration areas like CRM, which I […]

    AR managers are failing with consulting firms

    AR managers are failing with consulting firms

    Reflecting the paradoxical position of many clients, Kea’s Analyst Attitude Survey also goes to a wide range of consultants who play similar roles to analysts and are often employed by analyst firms. The responses to the current survey show that consultants are generally much less happy with their relationships with AR teams than analysts are. The paradox is that as […]

    Fersht: some IIAR award-winners “just tick the boxes”

    Fersht: some IIAR award-winners “just tick the boxes”

    Some of the firms mentioned by the IIAR’s analyst team awards fall short of excellence. That’s the verdict of several hundred analysts who took our Analyst Attitude Survey, and of the CEO of one of the top analyst firms. Phil Fersht left the comment below on our criticism of the IIAR awards. We thought we’d reprint it together with the […]

Ouch! Analysts expressing strong opinions on Twitter

icon-social-media-blue.jpgAs the analyst community becomes more comfortable with Twitter and other forms of social media they are expressing more opinions, and expressing them more strongly. For example, here is a tweet from a Forrester analyst about a vendor he covers (the names have been changed):

Analyst-name RT @person: <vendor name> biggest challenge is awareness. <analyst> – Nope. <vendor name> has plenty of awareness. They need new strategy.

Obviously an analyst opining that a vendor “…needs new strategy…” is pretty strong. If a prospect of that vendor reads that tweet then he or she might have a seed of doubt about that vendor planted in their brain. This seed could sprout into a weed of skepticism about the vendor’s viability and put the vendor at a disadvantage in the sales cycle. In addition, competitors’ sales teams could make sure the prospect sees this tweet as way to reinforce any seeds of FUD they are already are trying to sow.

On the positive side, this sort of unfiltered opinion might be one that the analyst has not directly expressed to the vendor. Knowing that the analyst has such a negative opinion gives the vendor the ability to investigate why the analyst perceives this and then work to turn it around.

Get up-to-speed on Twitter quickly by taking SageCircle’s Twitter for AR training. This cost-effective, information packed session is now available as recorded training in addition to public webinar and internal AR Team Briefing. Click here for more information and to register.

Twitter’s Visibility Multiplied through Widgets on other Social Media

Reading an analyst’s tweets is not just limited to Twitter.com or a Twitter desktop client (e.g., TweetDeck or Seesmic) as many people now have widgets on their blogs, websites, LinkedIn and Facebook that display their tweets. As a consequence, the number of people who could be exposed to an analyst’s unfiltered opinion could be much greater than simply those that are formally “followers” of the analyst.

SageCircle Technique:

  • Determine which of your most relevant analysts are using Twitter or other social media
  • Set up a monitoring program that utilizes tools like RSS and Tweetdeck for efficiency
  • Get in the habit of checking daily – it only takes a few minutes – for recent analyst comments

Bottom Line: AR teams can harvest valuable insights into what their analysts are researching by tracking the analysts’ blog posts, tweets, and other forms of social media. Investing a modest amount of effort in setting up a monitoring program can reap big benefits by giving AR early warning about critical opportunities.

Question: AR – Do you have a social media monitoring program in place? If yes, what actionable insights have you gathered from the analysts’ social media usage? If not, why not?

Do you think it would be too much work to monitor analyst commentary on social media? Maybe it would be less than you assume.

SageCircle’s Analyst Social Media Traffic Analysis service can eliminate the work of establishing whether your top analysts are tweeting and blogging. Starting at $195, the service is a bargain. Click here for more information.

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