Advertisements
  • Recent Posts: Kea SageCircle

    AR Classics: Identifying and Measuring Impact and Influence

    AR Classics: Identifying and Measuring Impact and InfluenceHow can analysts in non-traditional, freemium, analyst firms prove their value, and how should analyst relations professionals respond to their growing impact? Until analysts start to track their impact in the fullest way, they will always be underestimated by suppliers in the high technology and telecommunications industries. Back in 2015, when this was posted, Edelman’s Read more about AR Classics: Identifying and Measuring Impact and Influence[…]

    Investor relations head takes over AR at Tata

    Investor relations head takes over AR at TataThe IIAR is discussing a big surprise: one of the big 3 IT services brands just put its analyst relations (AR) under the control of its head of investor relations (IR). It would be unimaginable in most firms, and perhaps Tata Consultancy Services (TCS) is one of the few firms that can do that well. Tata Sons’ Read more about Investor relations head takes over AR at Tata[…]

    Peter O’Neill joins Kea Company as Research Director

    Peter O’Neill joins Kea Company as Research DirectorLONDON. February 1st 2018 — Longtime industry analyst Peter O’Neill has been appointed Research Director by Kea Company, the world’s largest analyst relations (AR) consultancy. O’Neill was previous research director at Forrester Research, leading the firm’s services for analyst relations professionals as well as research for B2B Marketing professionals.   At Kea Company, O’Neill will Read more about Peter O’Neill joins Kea Company as Research Director[…]

    AR Classics: Barbara French on how to grab an Influential Analyst’s Attention

    AR Classics: Barbara French on how to grab an Influential Analyst’s AttentionBarbara French’s Grab an Influential Analyst’s Attention: 3 Secrets & 4 Tips helps companies to avoid some of the most common errors in analyst relations. We especially appreciated these points in the article. Marketers can use analysts and analyst research to add credibility to their businesses without ever having the analyst specifically endorse their company. Read more about AR Classics: Barbara French on how to grab an Influential Analyst’s Attention[…]

    What research users can learn from analysts’ use of competitors’ analysis

    What research users can learn from analysts’ use of competitors’ analysisFor the first time, Kea Company is making reports from our Leaders Service generally available. The first discusses what research users can learn from analysts’ use of competitors’ analysis Although our Analyst Value Survey reports and Firm Awards exclude many analysts’ responses, this supplementary analysis suggests that many analysts are regular uses of research produced by Read more about What research users can learn from analysts’ use of competitors’ analysis[…]

Don’t bring your CEO to Symposium and expect to brief the analysts (part 2 of 7 about Gartner’s Q3 AR Call)

Gartner’s Analyst Relations team holds a quarterly conference call for the analyst relations (AR) community. SageCircle occasionally will post about the call, but for this particular call there was so much information that we have a seven-part series to highlight details and provide commentary. See below for links to all seven posts.

Logo - Symposium 2009One of the questions at the first of the Gartner Q3 AR Calls was something along the lines of “I am bringing my CEO to Symposium and want to meet with six analysts. In addition, my CEO wants to give an overview presentation. When can I expect confirmation?”

The Gartnerians were incredibly patient and diplomatic in their response. We will be somewhat more frank in our response:

  • There is a snowball’s chance in Hell that you can set up a meeting of this nature with six analysts because schedules are already getting booked
  • It would be a waste of time to do an overview briefing (see part 1 of this series for why)
  • Your CEO would likely be insulted by an analyst’s lack of interest in his overview should you actually corner one to meet with him, for instance during a 1-on-1
  • Not correctly setting the CEO’s expectations about Symposium could be a career-limiting move for the AR manager

First and foremost, vendors need to realize that Gartner Symposium is end-user centric. While vendor ITxpo sponsorships contribute significantly to Symposium’s revenue stream, it is the end users that account for at least 70% of Gartner’s overall annual revenue. So everything that Gartner is doing is focused on maximizing the experience for enterprise CIOs and IT managers. This includes giving end users priority access to analysts for dinners and other meetings. While vendors can obtain great value from attending Symposium, they should never think for a moment that Gartner is going to make an effort to enhance their participation or give them broad access to analysts.

This becomes very clear when you look at the use of the word “client” by analysts, either on stage or in one-on-one conversations. It does not take a PhD language expert to quickly infer that “client” almost exclusively means end users.

SageCircle Technique:

  • AR needs to manage the expectations of executives and other stakeholders attending Symposium
  • Vendors should look to exploit the real value of their attendance at Symposium, which includes interacting with end users or obtaining intelligence about analyst opinions and future activities
  • Vendor executives should check their egos at the door and not expect analysts to devote the same rapt attention to them as the analysts do with end users

SageCircle clients can set up an inquiry to obtain the content from the AR Coffee Talk on “Staying Top of Mind at Symposium” and other suggestions for maximizing Symposium attendance.

Bottom Line: Because Gartner’s priority at Symposium is to maximize the end user experience, vendors need to take personal responsibility to maximize their own participation.

Question: AR – How do you manage the expectations of your executives when it comes to Symposium attendance?

  1. Prepping for Gartner Symposium
  2. Don’t bring your CEO to Symposium and expect to brief the analysts
  3. Cost optimization at Symposium will be a critical thread to follow for vendors
  4. Make sure to attend relevant Magic Quadrant presentations at Symposium ITxpo Marketplace Theater
  5. The CIO Panel is reason enough to attend the AR Forum at Symposium
  6. Evidence Sidebar – Gartner needs to discuss end user inquiry data points
  7. Gartner’s updated Vendor Research Escalation Process
Advertisements

4 Responses

  1. […] Comments Don’t bring your CEO… on Prepping for Gartner Symposium…Don’t bring your CEO… on Prepping for Gartner […]

  2. […] Comments Make sure to attend … on Don’t bring your CEO to Sympos…Make sure to attend … on Prepping for Gartner Symposium…Make sure to attend … […]

  3. […] Restructuring…The CIO Panel is rea… on Prepping for Gartner Symposium…Don’t bring your CEO… on Cost optimization at Symposium…Make sure to attend … on Cost optimization at […]

Comments are closed.

%d bloggers like this: