• Recent Posts: Influencer Relations

    Fersht: some IIAR award-winners “just tick the boxes”

    Fersht: some IIAR award-winners “just tick the boxes”

    Some of the firms mentioned by the IIAR’s analyst team awards fall short of excellence. That’s the verdict of several hundred analysts who took our Analyst Attitude Survey, and of the CEO of one of the top analyst firms. Phil Fersht left the comment below on our criticism of the IIAR awards. We thought we’d reprint it together with the […]

    Do the IIAR awards simply reward large firms?

    Do the IIAR awards simply reward large firms?

    The 2016 Institute for Industry Analyst Relations’ awards seem to be rewarding firms for the scale of their analyst relations, rather than their quality. In a blog post on July 6th, the IIAR awarded IBM the status of best analyst relations teams, with Cisco, Dell and HP as runners-up. Together with Microsoft, which outsources much of its analyst relations to […]

    Unmaking fruit salad: 6 ways to help analysts segment markets

    Unmaking fruit salad: 6 ways to help analysts segment markets

     It’s a common challenge for providers: some new or fast-changing market contains very different solutions. Clients want either apples or oranges, but the analyst research reads more like fruit salad. As new solutions come into old markets, or as analysts try to squeeze hot new solutions into their less-exciting coverage areas, it’s increasingly hard for users of analyst research to make […]

    Control in Analyst Attitude Surveys

    Control in Analyst Attitude Surveys

    Because a lot of analysts take part in our Analyst Attitude Surveys, we are able to offer clients what we call a control group. In the language of research, a control group is a group of people who don’t get the treatment that we want to measure the effectiveness of. For example, most firms might be focussed on a top tier […]

    Time for a new direction in AR measurement?

    Time for a new direction in AR measurement?

    Worldwide, Analyst Relations teams are committed to fostering the best information exchange, experiences and trusted relationships with tightly-targetted global industry analysts and influencers. Sometimes the targeting is too narrow and analysts are treated inhumanly. However, the technology buying process is transforming and so must the benchmarking of analyst relationships. There’s already a long-term transformation of analyst relations. Over one-third of technology […]

Former Forrester analyst criticizes the Wave… but why did he wait?

Source: Corporate Integrity website

Source: Corporate Integrity website

Michael Rasmussen (blog, bio, Twitter) is a former Forrester analyst now with his own boutique firm, Corporate Integrity. In his recent blog post The Forrester GRC ‘Ripple’ (OOOPS . . . I Mean, ‘Wave’) Michael calmly dissects the Wave methodology and makes several suggestions for improving it. It is well worth the read. 

However, this SageCircle blog post is actually in response to a Twitter direct message Carter received about Rasmussen’s post: “while part of me admires Rasmussen for offering critique, why didn’t he do so while AT Forrester? Hints at sour grapes.”

Probable Answer: It was only after he left the firm could he see the problem in the methodology

Major firms are constantly tweaking their methodologies with input from the analysts. But that is typically done around the edges with the goal of increasing the efficiency, fixing minor problems, or silencing vendor complaints. Frankly, it is the rare analyst at a major firm who takes the time to do an in-depth analysis of her firm’s research methodology to see where it is really broken. This lack of observations occurs for a variety of reasons:

  • Analysts are too busy with day-to-day activities
  • They drank the kool-aid that what the firm does is perfect
  • “If it ain’t broken, don’t fix it” attitude toward things that appear to be working

So Rasmussen should not be criticized for not criticizing the Wave methodology when he was an employee of Forrester. Rather than think of this post as “sour grapes,” it is much more likely that he did not have an “ah, ha!” moment until he was on the outside looking in.  We all know that hindsight is 20-20.

SageCircle Technique:

  • Research consumers and AR professionals should develop a deep understanding of the methodologies used by their key analysts
  • Research consumers should press analysts for detail on Continue reading
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